The client is a leading takeout and delivery chain with over 3,500 locations across the United States, consistently rated a top quick-service restaurant (QSR) for its commitment to customer service and product quality. The organization’s focus on providing a positive end-to-end customer experience led it to become one of the first QSRs to offer online ordering at its chain of stores in the early 2000s, driving major growth in e-commerce sales ever since.